Last updated: September 2026
1. Who we are and scope
AIXHORN S.A.S. ("AIXHORN," "we," "us," or "our"), a company organized under the laws of Colombia with its principal place of business in Medellín, Colombia, owns and operates the rödea application (the "Application"), comprising a web platform and an assistant reachable over WhatsApp and Telegram. rödea is a standalone brand of AIXHORN S.A.S.
You accept these Terms by accepting a care-group administrator invitation, creating an Application account, or otherwise using the Application.
2. Definitions
- Care Group: a group of people coordinating care for one or more Care Recipients.
- Administrator: the person who activates a plan, creates one or more Care Groups, and manages who is invited to them.
- Member: a person invited by an Administrator to participate in a Care Group (e.g., a relative, a professional caregiver, or a clinician).
- Care Recipient: the person whose wellness information is centralized within a Care Group. A Care Recipient may or may not be able to use the Application directly.
- Connected Device: a third-party wearable or medical accessory (e.g., a smartwatch, glucose meter, or blood pressure device) linked to the Application by a Member.
3. Not a medical device, not a clinical decision system
The Application is not a medical device. It does not diagnose, treat, cure, or prevent any disease or medical condition, and it is not a clinical decision support system. Specifically, the Application does not:
- generate clinical alerts, risk scores, or early-warning notifications about a Care Recipient's health;
- recommend, adjust, or discontinue medication, dosage, or treatment;
- provide a diagnosis or interpret clinical results;
- replace the judgment of a qualified healthcare professional.
The Application collects, centralizes, and displays information that Members choose to record, and information read from Connected Devices, so that a Care Group can stay informed and coordinate care between qualified medical visits. Any pattern, chart, summary, or AI-generated note shown in the Application is for general informational and wellness purposes only. Always consult a qualified healthcare professional for medical decisions.
4. What the Application lets you record and view
Depending on plan and configuration, the Application lets a Care Group record and view: basic health information (prior diagnoses, allergies, notes), medications and medication schedules, appointments, tasks, lab results (as uploaded documents, images, or form entries), care plans, and vitals or activity data read from Connected Devices (for example heart rate, SpO2, heart-rate variability, body temperature, or motion/posture). Members may also manually enter readings such as glucose or blood pressure.
Data from Connected Devices is only as accurate and complete as the manufacturer's device and software provide. AIXHORN does not verify the clinical accuracy of third-party device readings.
5. AI Assistant (WhatsApp / Telegram)
The Application offers a conversational assistant over WhatsApp and Telegram that can help Members query and record care information using natural language. The assistant's responses are generated to support care coordination and do not constitute medical advice, diagnosis, or treatment recommendations. Messages sent to the assistant may be processed by AIXHORN's infrastructure and by third-party AI providers acting on AIXHORN's behalf, as described in the Application Data Policy.
6. Care Groups and Administrator responsibilities
The Administrator is responsible for: deciding who is invited to a Care Group and with what role; ensuring that recording a Care Recipient's information in the Application is done with appropriate authority (for example, as the Care Recipient themself, their legal guardian, or another person the Care Recipient has authorized); and managing Member access when it should end (e.g., a caregiver's role changes). AIXHORN does not verify the relationship between an Administrator, a Member, and a Care Recipient beyond what the Application's invitation flow requires.
7. Account security
Because Care Group data can include sensitive health information, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized access.
8. Subscription and Plans
Plan selection, pricing, and purchase are governed by the Website Terms of Service. These Application Terms govern your use of the Application once a plan is active. AIXHORN may limit Application features according to the Care Group's active plan.
9. Acceptable Use
You agree not to: (a) use the Application for any unlawful purpose; (b) attempt to access another Care Group or account without authorization; (c) upload content that infringes the rights of others or that you are not authorized to record; (d) use the Application to provide clinical services to third parties without the appropriate professional qualifications and authorizations; or (e) interfere with the normal operation of the Application.
10. Data ownership
Care Group data belongs to the Administrator and, where applicable, the Care Recipient it concerns. AIXHORN processes it to provide the Application, as described in the Application Data Policy, and does not claim ownership over it.
11. Termination and data deletion
You may stop using the Application at any time. Upon termination of a Care Group's plan, AIXHORN retains associated data only for the period described in the Application Data Policy, after which it is deleted unless retention is required by law.
12. Disclaimers and Limitation of Liability
The Application is provided "as is" without warranties of any kind, express or implied, including as to the accuracy or completeness of Connected Device data. To the fullest extent permitted by law, AIXHORN S.A.S. is not liable for indirect, incidental, or consequential damages arising from use of the Application, including care or medical decisions made based on information shown in it.
13. Governing Law and Disputes
These Terms are governed exclusively by the laws of the Republic of Colombia. rödea currently operates only in Colombia. Any dispute arising from or relating to these Terms or your use of the Application will be submitted to the competent courts of Medellín, Colombia, whose jurisdiction you accept by using the Application.
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above and, where required, by requesting renewed acceptance inside the Application.
15. Contact
Questions about these Terms can be sent to [email protected].